Troubleshooting

The plugin doesn’t appear in the Import list

The console only scans the exact library path. Check, character for character:

<usb>/grandMA3/gma3_library/datapools/plugins/

Common misses: grandMA3 folder missing at the root of the stick, plugin instead of plugins, or the .lua/.xml pair split across folders. Both files must sit in the same directory.

Import succeeds but the pool button does nothing

Check the System Monitor window (Add Window → More → System Monitor) — Lua errors are printed there with a line number.
On software older than v2.0 the plugin will refuse to run and print cueprint: requires grandMA3 2.0+. Update the console or use an older plugin release from your download page.
If you renamed the pool object, the settings key changes too; re-run once and re-save your column preset.

No CSV file on the stick

The console writes to cueprint_out/ inside the plugins folder — it’s created on first export, one level deeper than people usually look.
USB sticks must be FAT32/exFAT formatted; NTFS mounts read-only on the console.
Exports of empty sequences are skipped by design, with a message in the command line feedback.

Columns look wrong in Excel

Everything in one column — your Excel locale expects ; separators. Use Data → From Text/CSV and set the delimiter to comma, or set sep=, as the first line via the Pro column picker’s “Excel locale hint” toggle.
Cue 4.10 displays as 4.1 — format the cue column as text, or import instead of double-clicking the file. The CSV itself is correct.
Garbled characters — choose UTF-8 in the import dialog; the file is UTF-8 without BOM.

MA2 plugins live in a different folder than MA3: <usb>/gma2/plugins/. Also confirm you copied cueprint_ma2.xml (the MA3 files are ignored by MA2), and that you’re on v3.9 or newer.

Still stuck?

Email the address on your receipt with:

Console model and software version,
Your license key,
The System Monitor output if there’s a red line.